Factory & Showroom: 13 Jacoba Str, Alberton North, Johannesburg, 1449 – RSA.
Business Hours (GMT+2) | Mon-Thurs: 8H00-17H00 | Fri: 8H00-15H30 | First & Last Sat: 9H00-12H00 (*Or By Appointment) | *Excluding Public Holidays.
Contacts + Feedback
ALL essential information has been provided online – *Remember to SCROLL DOWN entire product page to ‘Full Description’ & ‘Additional Information’ Tabs.
Customer Service: Quick Links
Our goal is to make the online quotation and order process as simple and intuitive, as possible. If however you have any queries, please take careful note of the details below. Particularly the online quotation and order process.
Index: Click links below to learn more…
Factory & Showroom Directions
Get Help / Get In Touch
- Factory & Showroom: 13 Jacoba St, Alberton North, Johannesburg, 1449 – South Africa
- WhatsApp Chat (Only): Find WhatsApp Chat Facility – *Bottom Right Corner
- Call Us: +27 (0)10 824 5176
- Days & Times ~
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- Monday – Thursday: 8H00-17H00
- Friday: 8H00-15H30
- First & Last Saturday of the Month: 09H00-12H00 (*Or By Appointment)
- *Excluding Weekends/ Public Holidays; Or the Like
Customer Service
Please find the ‘HELP’ link in the top menu or ‘Customer Service’ links on category and/or product pages; Or in the footer of our website. Take note of all information on the customer service page, particularly the quote/ order processing, as well as the details on our T&C’s page at ‘check out’. See the important reminder and customer service button (link), as below…
Video Introduction: Welcome to Family Furniture | Learn More >> More About Us | Quote + Order Process | Customer Service
IMPORTANT: Please take careful note of ALL information on product page(s) – *Scroll down to see full description, including ‘Additional Information’ tab for dispatch outlet, lead time, product specs & more. All items found on our website include recommended specifications for your selection and/or comment.
Manual Quotations
Manual quotation or order processing on your behalf for items that are listed on our website (as standard) will attract an additional admin fee. For manual quotes or orders requiring further assistance outside the scope of our standard specifications >> Please Click Here for our Manual Quotation Form
Feedback, Ratings & Reviews
See the four feedback options below & select your preference(s).
Product Ratings + Reviews
Rate & review individual products on our website. Log into your account, as per the button below, then navigate to the relevant product page – Find the rating & review section on the product page concerned.
You can also visit product pages to see rating & reviews left by other customers.
Google Ratings + Reviews
Satisfied with products ordered, service received and your overall experience with us?
We want to hear from you!
Please kindly click the ‘Google Rating & Review’ button below and complete our Google Rating & Review form – *It will only take a few seconds 🙂
Facebook Ratings + Reviews
Satisfied with products ordered, service received and your overall experience with us?
Please let our Facebook community know!
Kindly click the ‘Facebook Rating & Review’ button below and complete our Facebook Rating & Review form – *It will only take a few seconds 🙂
Feedback: Conflict Resolution
If you happen to have any concerns, which you feel have not been adequately addressed, please give us the opportunity to resolve these for you. Click the ‘Feedback’ button to jump to the form above, select ‘feedback’ from the ‘service/ query’ drop down menu and accurately complete the form, with all relevant details – We will get back to you as soon as possible.